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1.6 Based on 32 reviews
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sent me dead plants will not refund or send new ones. after several emails and phone calls with no response I decided to go to work on them . place is a scam.... and should be shut down . I have filed with BBB, NH Consumer protection, federal trade commission, Also filed a complaint with Tennessee consumer protection who actually sued them in the past. Please keep attacking them. the more people who file complaints against them better chances... Read more

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Placed an order in March 2016 , received the order the end of June, the plants were totaly dried out and none of them came to life during the 3 week incubation period. Called Summerstone in July, their number was disconnected, sent 2 emails 1week apart, no response. Placed a grievance with my card company July 19, was contacted by Summerstone August 3 and was told to simply send the plants back and they will send replacements in September .... Read more

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I placed an order on 4-8-16, it is now 8-2-16 and I have yet to receive my full order. What did arrive was completely dead. I have attempted to call them and receive the message " this voicemail is full " I have emailed them numerous times and receive the message" your order is complete" I have been calling for 2 months and have never been able to talk with a real person. This company is a scam, pay the extra and order from a reputable company.... Read more

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I ordered $100 worth of plants in April which I received in June. It amounted to about 25 plants which included the "free" plants. All arrived in one small box. It was a pile of twigs. All were dead. I complained to the company, did not get replacements or my money back as they claim in their flyer. DO NOT waste your money! Send it to a reputable charity. At least you will get a tax write off! WHAT A SCAM! How do companies get away with... Read more

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I ordered plants in april 2016 online..cancelled the order in may over the phone because customer service had no idea when i would get the plants...i was to be refunded the entire amount...its the end of july and after many attempts at calls, many emails. Fb msgs, i am still waiting on my refund. This company is horrific!!!!

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No doubt in my mind this "company'' is nothing but a fraud out to get your money. THEY ARE CROOKS-STAY AWAY!! Last year I ordered two pine trees and TWO DEAD STICKS ARRIVED. And no, they weren't 'dormant' as they tell you in their propaganda-THEY WERE DEAD, even tho they came wrapped in wet newspaper, and I soaked their roots overnite in water. But I let that go, believing everyone deserves a second chance. This year I gave them a second chance,... Read more

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I place an order with Summerstone Nursery! The plants arrive Dead. I did not know that this company had a BAD Reputation like this. I mail those dead Plants back. I want a Full Refund. I place the order on May 8, 2016. My order # is 57354, total I paid was $51.55. I have sent many Emails and wrote letters but NO respond. Please HELP ME to get my Money back.

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Their customer service is the worst online shopping experience I have ever had. They don't respond to emails or phone calls, the stock is not good, their "return" policy is laughable and ridiculous compared to other plant and tree catalog companies. I understand that stock can not arrive in good condition but I would expect a response to a complaint. Which brings us back to the true complaint the total lack of customer service or regard for... Read more

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Placed 2 orders because the one didnt go through. Then they shipped first order and said i received both orders. All plants were doa. Guess that will be the last time i order from them.

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I was really surprised when I received my lavender plants. I expected something green. Something like the pictures on line. These were sticks and looked dead. I planted them, but only 5 out of 16 plants sprouted and they don't look like lavender plants at all. It will probably take years for them to be a flourishing plant and they are odd shaped since they are trying to sprout out of these sticks. I'm not sure what I have actually. The... Read more

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