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  • 2 days ago
  • Other
  • Springfield, Missouri
  • Trees
  • 1

Ordered 3 trees, took a month to ship - arrived after e-mail inquiry. Packing material shoddy as the cardboard box had sat in the hot sun and at the post office for a week. - roots limp and did not smell good. planted per instructions. After 6 weeks, pronounced them dead. Their phone is always busy - no reply to any e-mails or letters. We're out nearly $50. I don't expect to get my money... Read more

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  • Jul 17
  • Landscaping and Gardening
  • Alexandria, Virginia
  • Peach Tree
  • 8
  • REVIEW RATING 4/5

I placed and order for over $140 of plants, and Summerstone screwed up the mailing address during processing, when I called a month later to figure out where my purchase was, they informed me of the mix up. I requested a refund, and they said that they would be happy to do that. I have been waiting for over 2 months for them to process the refund, each time I called they said the person in... Read more

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  • Jul 17
  • Landscaping and Gardening
  • Havre De Grace, Maryland
  • Rose Bush
  • REVIEW RATING 4/5

my name is Joyce Roe. this is about my order numbered 8903-0930-4760-8139. 4 rose bushes and two hummingbird vines, none of which even tried to grow. been growing roses for over 40 yrs. never had this happen. now I would like you to honor your part and either replace my order or refund my purchase price. I hope you will do this with no problems. thank you. wait to hear from you. do you really... Read more

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  • Jun 19
  • Landscaping and Gardening
  • Tampa, Florida
  • Baby Face Bush Rose
  • REVIEW RATING 4/5

I ordered two Baby Face rose buahea and was to get a free pecan seedling. aone bush was totally dead. The other was a solid whit rose a9instead of lavender) with little dmell indtread of the strong fragrance of the Basby Face. ai e-mailed and e-mailed them eith no answer and no replacements. Now, I am contacting the BBB snf s lawyer. I will destroy them. They have no vuainwaa veing in... Read more

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  • Jun 18
  • Landscaping and Gardening
  • Spring Grove, Illinois
  • Shrubs
  • 4
  • REVIEW RATING 4/5

Not seeing the reviews (foolish us) we mailing an order to Summerstone. The payment was deposited six days later. The order requested shipment almost two months later. When we did not receive the order we tried to contact them by phone, which took over 12 attempts and when they finally did answer the phone they could not find the order. They promised to locate the order and call us back. This... Read more

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  • Jun 08
  • Landscaping and Gardening
  • Trees
  • 9
  • REVIEW RATING 4/5

I ordered 3 trees from Summerstonenursery.com. I called the office the following da, and I was told over the phone that the trees would be shipped in one wk. Without getting further information in one week, I called them many time within several days, and no one answered the phone. I emailed and informed them that I would cancel my order. Again, no response! I got completely dry small trees after... Read more

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  • Jun 07
  • Landscaping and Gardening
  • Randolph, New Jersey
  • Trees
  • 9
  • REVIEW RATING 3/5

Placed an order in early May 2015 to Summerstone nursery for four trees. Three weeks later still no trees. I sent them an email inquiry because their phone is always busy or off the hook. A couple of days later I got a reply that my order was shipping right away. Four days later I get this box in the mail with these twigs with roots that look dead. The insert that came with the order says that... Read more

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  • May 19
  • Landscaping and Gardening
  • Chambersburg, Pennsylvania
  • Peach Tree
  • 1
  • 1
  • 7
  • REVIEW RATING 3/5

I ordered 6 PEACH TREES first part of APRIL 2015 after several weeks no trees called no answer called again was told my order had not been filled they hung up on MAY 17 my trees arrived in PENNA The trees looked dead roots looked good I have planted the trees it is up to GOD and water now If they make it I am sure it will be 5 YEARS for them to bear any fruit I will never order again I hope... Read more

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  • May 16
  • Landscaping and Gardening
  • San Antonio, Texas
  • Rose Bush
  • 7
  • REVIEW RATING 4/5

Plants were received 3 weeks after my credit card was charged. Transit time was 4 days, but the plants had obviously sat in a box for more than 4 days. The condition of the plants was consistent with their having sat in the box for the full 3 weeks. The gel that had been packed around the roots had dried to an orange crust. The roots were desiccated. I ordered 12 plants and received only 9. The... Read more

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  • May 11
  • Landscaping and Gardening
  • Meridian, Idaho
  • Trees
  • 23
  • REVIEW RATING 3/5

We ordered a very large order from this company. Unfortunately, we did not think to look up reviews before we placed our order. Once the order was placed, we were told our items would arrive within two weeks. Two weeks came and went and we didn't hear anything. When we called back we were given the runaround. Our order finally arrived 5 weeks after it was placed. Everything was shipped... Read more

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